The iX-9 sets a new standard for mailing system productivity, operability, and efficiency. Designed with the operator in mind, this mailing system delivers simple ergonomic operations, investment protection, cost savings, reliable production and maximum uptime. Ideal for high mail volume, the iX-9 automatically seals, weighs, measures, meters, and stacks large mail runs in minutes. With batch processing speeds of up to 300 letters per minute, the iX-9 is the workhorse of mailing systems.
The iX-9 also meets the latest Intelligent Mail® Indicia (IMI) and Dimensional Weighing (DIM) USPS® requirements.
Click below to download PDF.
In order to print postage, funds need to be purchased and loaded onto the mailing system using the funds server.
To add funds to the PSD:
Either:
Press | or press  and select the path: MY FUNDS |
Select ADD FUNDS
If the system asks for a PIN code, enter the code and press [OK].
The Add Funds screen is displayed.
By default, the system displays the value of the previous funding amount.
Enter the amount to add using the keypad (Use 
on the keypad to clear digits).
Press [OK] to start the connection to the postal server.
If the funding process is successful, the system displays a message.
If funding fails, the system displays a failure message together with the value you are allowed to add, depending on your postal account balance.
In the event of a communication error, the amount previously entered cannot be changed.
You can open the Funds used/Funds available screen to check the new values.
Ink cartridges and similar printing consumables must be replaced regularly to ensure good print quality.
Open the ink tank drawer by pulling it towards you.
Press the blue release lever to disengage the ink tank.
Pull out the old ink tank.
Insert the new ink tank, then push it until you hear the click.
Close the drawer.
The print head alignment process starts automatically.
USPS requires your postage meter (PSD) to connect daily if postage is metered.
To unlock the PSD and manually connect to the postal server:
Either:
Press | or press |
Select POSTAL INSPECTION.
The system asks for confirmation.
Press YES to connect to the postal server.
If the audit is successful, the system displays a “successful” message.
If the audit fails, the system displays a failure message explaining the cause of the error. Correct the cause and retry.
Manual calls allow you to connect to the Online Server in order to retrieve new information (update postal rates, slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, differential weighing, etc.).
You will be instructed to use this function when rates change if you do not have a rate protection agreement.
You can trigger a call to the Online Services server from the user menu as well as from the supervisor menu.
To trigger a generic call (as a User):
As a user:
Press |
The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.).
Your Mailing System can handle envelope flap sizes as illustrated below (note: the illustration is not to scale).
Envelope dimensions and weights
Max. length: 13″ (10” on system with dynamic scale)
Max. width: 15″ (13” on system with dynamic scale)
Min. length: 3.5”
Min. width: 5”
Flap max. height: 3″
Min. thickness: 0.008″ (with minimum thickness, grammage mini 200g/m²)
Max. thickness: < 0.79″
Min. weight (with Dynamic Weighing Module): 0.005 lbs
Max. weight (with Dynamic Weighing Module): 2.2 lbs
Mixed size Feeder: max 7 3/4″ high
Min. weight: 0.1 oz
Max. weight: 2 lb.10.23 oz
Click below to download PDF.
To verify Machines current IP follow these steps
To log in as Supervisor when you are already logged in as a user:
As a user:
Press |
The Login screen is displayed.
Type the supervisor PIN code 09430 and press [OK].
The supervisor Main menu is displayed.
As supervisor
From the main menu, select the path: |
The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Select # 11. IP Config from the list displayed on the screen.
The system will display the current IP information in use.
Designed for mid to high-volume mailers, the iX-7 Series mailing system is built to perform in the most demanding mail centers.
The iX-7 postage machine features an easy-to-use color touchscreen, two processing speeds, and various weighing and stacking options.
Process up to 140 letters per minute (iX-7) or 175 letters per minute (iX-7PRO).Quadient’s iX-7 meets the latest Intelligent Mail® Indicia (IMI) and Dimensional Weighing (DIM) USPS® requirements.
Click below to download PDF.
In order to print postage, funds need to be purchased and loaded onto the mailing machine using the funds server.
As supervisor, you can set the mailing system to ask for a PIN code for adding funds.
To add funds to the PSD:
Either:
Press | Press |
Select ADD FUNDS.
If the system asks for a PIN code, enter the code using the keypad and press [OK].
The Funds Screen is displayed.
By default, the system displays the value of the previous transaction.
Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field).
Press [OK] to start the connection to the Postal Server.
If the funding process is successful, the system displays a successful message.
If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.
In the case of a communication error, the amount previously entered cannot be changed.
The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parcels, the USPS must be able to uniquely identify each one with a label. When tracking a parcel using electronic confirmation services, an eConfirmation label is used.
Neopost provides you with special eConfirmation labels once you sign up for the eConfirmation contract. The three types of eConfirmation labels correspond to the three types of eConfirmation Services supported by the USPS: eDelivery Confirmation labels, eSignature Confirmation labels, and eCertified Mail labels.
Place the item on the weighing platform and press 
.
Select Extra Services [9].
Select E-Services [4].
Select eCertified [3].
Enter the destination ZIP Code.
Enter an e-Confirmation Sender ID. (Optional)
Select [3] for eCertified, [4] for Return Receipt, [5] for eReturn Receipt. (Optional)
Press the [Finish] button to save and exit to the home screen.
Press 
and enter the number of labels.
Make sure there is enough labels are available in the label dispenser.
Press 
.
Add an eConfirmation service.
In the e-Confirmation screen, check the PIC number (tracking number) or scan it. The machine automatically suggests the next PIC number.
If the displayed PIC number does not match your label, use the [C] key on the keypad to clear numbers (right to left), then enter the correct PIC number.
Use the labels in order to avoid typing the full PIC number each time. If you have a scanner, scan the PIC number – this is fast, easy, and reliable.
Press again to print the labels.
If after cleaning, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink … it is time to replace the ink cartridge.
Open the cover: the ink cartridge moves to the replacement position.
Press down on the back of the ink cartridge to disengage it.
Lift out the old ink cartridge.
Remove the two plastic caps on the new ink cartridge.
The caps are removed.
Remove the protective strips from the new ink cartridge.
Insert the new ink cartridge, and then push it forward until you hear the click.
Close the cover.
The alignment process of the printing heads starts automatically.
If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality.
To clean the print heads automatically (as a User):
As a user:
Press |
The cleaning starts automatically.
If automatic cleaning is not sufficient, you can clean the printing heads manually.
To clean the print heads manually:
Open the cover: the ink cartridge moves to the replacement position.
Keep fingers away from the ink cartridge while it is moving to the replacement position.
Press down on the back of the ink cartridge to disengage it.
Remove the ink cartridge (see How to Change Ink Cartridge above in menu)
Clean the heads with a soft damp cloth.
Put the cartridge back in place.
Close the base cover.
To unlock the PSD and manually connect to the Postal Server:
Either:
Press | Press |
Select POSTAL INSPECTION.
Press [OK] to connect to the Postal Server.
If the audit is successful, the system displays a successful message.
If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
Manual calls allow you to connect to the Online Server in order to retrieve new information (update postal rates, slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, differential weighing, etc.).
You will be instructed to use this function when rates change if you do not have a rate protection agreement.
You can trigger a call to the Online Services server from the user menu as well as from the supervisor menu.
To trigger a generic call (as a User):
As a user:
Press |
The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.).
Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale).
Envelopes:
Click below to download PDF.
To verify Machines current IP follow these steps
To log in as Supervisor when you are already logged in as a user:
As a user:
Press |
The Login screen is displayed.
Type the supervisor PIN code 09430 and press [OK].
The supervisor Main menu is displayed.
As supervisor
From the main menu, select the path: |
The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Select # 11. IP Config from the list displayed on the screen.
The system will display the current IP information in use.
Ideal for mid-level mail volume Quadient’s iX-5 mailing system is flexible, efficient, and easy to use. This postage powerhouse machine features a color screen and intuitive control panel.
The iX-5 meets the latest Intelligent Mail® Indicia (IMI) and Dimensional Weighing (DIM) USPS® requirements. Available in two models: a power-assisted hand feed (iX-5 HF) or auto-feed technology (iX-5 AF).
Click below to download PDF.
To add funds to the PSD:
Either:
Press | Press |
Select ADD FUNDS.
If the system asks for a PIN code, enter the code using the keypad and press [OK].
The Funds Screen is displayed.
By default, the system displays the value of the previous transaction.
Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field).
Press [OK] to start the connection to the Postal Server.
If the funding process is successful, the system displays a successful message.
If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.
In the case of a communication error, the amount previously entered cannot be changed.
The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parcels, the USPS must be able to uniquely identify each one with a label. When tracking a parcel using electronic confirmation services, an eConfirmation label is used.
Neopost provides you with special eConfirmation labels once you sign up for the eConfirmation contract. The three types of eConfirmation labels correspond to the three types of eConfirmation Services supported by the USPS: eDelivery Confirmation labels, eSignature Confirmation labels, and eCertified Mail labels.
Place the item on the weighing platform and press .
Select Extra Services [9].
Select E-Services [4].
Select eCertified [1].
Enter the destination ZIP Code.
Enter an e-Confirmation Sender ID. (Optional)
Select [1] for eCertified, [2] for Return Receipt, [3] for eReturn Receipt. (Optional)
Press the [Finish] button to save and exit to the home screen.
Press
and enter the number of labels.
Press 
to print the labels.
Add an eConfirmation service.
In the e-Confirmation screen, check the PIC number (tracking number) or scan it. The machine automatically suggests the next PIC number.
If the displayed PIC number does not match your label, use the [C] key on the keypad to clear numbers (right to left), then enter the correct PIC number.
Use the labels in order to avoid typing the full PIC number each time. If you have a scanner, scan the PIC number – this is fast, easy, and reliable.
Press again to print the labels.
If after cleaning, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink … it is time to replace the ink cartridge.
Open the cover: the ink cartridge moves to the replacement position.
Press down on the back of the ink cartridge to disengage it.
Lift out the old ink cartridge.
Remove the two plastic caps on the new ink cartridge.
The caps are removed.
Remove the protective strips from the new ink cartridge.
Insert the new ink cartridge, and then push it forward until you hear the click.
Close the cover.
The alignment process of the cartridge starts automatically.
If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality.
To clean the print heads automatically (as a User):
As a user:
Press |
The cleaning starts automatically.
If automatic cleaning is not sufficient, you can clean the printing heads manually.
To clean the print heads manually:
Open the cover: the ink cartridge moves to the replacement position.
Press down on the back of the ink cartridge to disengage it.
Remove the ink cartridge (see How to Change the Ink Cartridge).
Clean the heads with a soft damp cloth.
Put the cartridge back in place.
To unlock the PSD and manually connect to the Postal Server:
Either:
Press | Press |
Select POSTAL INSPECTION.
Press [OK] to connect to the Postal Server.
If the audit is successful, the system displays a successful message.
If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
Manual calls allow you to connect to the Online Server in order to retrieve new information (update postal rates, slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, differential weighing, etc.).
You will be instructed to use this function when rates change if you do not have a rate protection agreement.
You can trigger a call to the Online Services server from the user menu as well as from the supervisor menu.
To trigger a generic call (as a User):
As a user:
Press |
The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.).
Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale).
5” is also the minimum width for portrait mode. This figure rises up to 6.38” for envelopes that have the maximum height (9”).
Envelopes:
Label dimensions (pre-cut and self-adhesive):
Click below to download PDF.
To verify Machines current IP follow these steps
To log in as Supervisor when you are already logged in as a user:
As a user:
Press |
The Login screen is displayed.
Type the supervisor PIN code 09430 and press [OK].
The supervisor Main menu is displayed.
As supervisor
From the main menu, select the path: |
The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Select # 11. IP Config from the list displayed on the screen.
The system will display the current IP information in u
The iX-3 Series is the best mailing machine choice for effortless mailing and shipping operations.
Couple the iX-3 with Quadient’s shipping software, Neoship ADVANCED, for one-stop rate shopping. Add Neostats to track, report, and reconcile postage costs for mail and parcels.
The iX-3 also meets the latest Intelligent Mail® Indicia (IMI) and Dimensional Weighing (DIM) USPS® requirements.
Click below to download PDF.
You can add funds to your Mailing System at any time by complete the steps listed below.
The Mailing System then connects to the Postal Services and validates the operation.
To add funds to the PSD, follow the following steps. You may also view an instructional video by clicking the link below:
Press 
.
Select ADD FUNDS.
The Add Funds screen is displayed.
If the system asks for a PIN code, enter the code using the keypad and press [OK].
Enter the amount of postage to add using the keypad (use C to clear a digit).
Press [OK] to start the connection to the Postal Server.
If the funding process is successful, the system displays a successful message.
If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.
The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parcels, the USPS must be able to uniquely identify each one with a label. When tracking a parcel using electronic confirmation services, an eConfirmation label is used.
Neopost provides you with special eConfirmation labels once you sign up for the eConfirmation contract. The three types of eConfirmation labels correspond to the three types of eConfirmation Services supported by the USPS: eDelivery Confirmation labels, eSignature Confirmation labels, and eCertified Mail labels.
Place the item on the weighing platform and press 
.
Select E-Services [2].
Select e-Cert [7].
Enter the destination ZIP Code.
Enter an e-Confirmation Sender ID. (Optional)
Select [2] for Return Receipt, [5] for Electronic Return Receipt. (Optional)
Press the [Finish] button to save and exit to the home screen.
Add an eConfirmation service.
In the e-Confirmation screen, check the PIC number (tracking number) or scan it. The machine automatically suggests the next PIC number.
If the displayed PIC number does not match your label, use the [C] key on the keypad to clear numbers (right to left), then enter the correct PIC number.
Use the labels in order to avoid typing the full PIC number each time. If you have a scanner, scan the PIC number – this is fast, easy, and reliable.
Press to print the labels.
If after cleaning, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink … it is time to replace the ink cartridge. Click the link below for an instructional video.
Open the cover: the ink cartridge moves to the replacement position.
Press down on the back of the ink cartridge to disengage it.
Lift out the old ink cartridge.
Remove the two plastic caps on the new ink cartridge.
The caps are removed.
Remove the protective strips from the new ink cartridge.
Insert the new ink cartridge, and then push it forward until you hear the click.
Close the cover.
The alignment process of the printing heads starts automatically.
If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality.
To clean the print heads automatically (as a User):
As a user:
Press |
The cleaning starts automatically.
If automatic cleaning is not sufficient, you can clean the printing heads manually.
To clean the print heads manually:
Open the cover: the ink cartridge moves to the replacement position.
Press down on the back of the ink cartridge to disengage it.
Remove the ink cartridge (see How to Change the Ink Cartridge).
Clean the heads with a soft damp cloth.
Put the cartridge back in place.
To unlock the PSD and manually connect to the Postal Server:
Either:
Press | Press |
Select POSTAL INSPECTION.
Press [OK] to connect to the Postal Server.
If the audit is successful, the system displays a successful message.
If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
Manual calls allow you to connect to the Online Server in order to retrieve new information (update postal rates, slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, differential weighing, etc.).
You will be instructed to use this function when rates change if you do not have a rate protection agreement.
You can trigger a call to the Online Services server from the user menu as well as from the supervisor menu.
To trigger a generic call (as a User):
As a user:
Press |
The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.).
Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale).
Envelopes:
Click below to download PDF.
Displays current parameters related to IP Configuration.
To gain access to a diagnostic display test:
From the home screen:
Press 1. |
Select Communication from the list displayed on the screen.
Select IP Config from the list displayed on the screen.
The Display shows:
Combine mail and parcel processing into one simple solution with Quadient’s IX-1 postage meter. No more waiting in line for stamps at the post office. Access over 50 USPS® postage rates and services, including First-Class Mail®, Priority Mail®, and Certified Mail™ from the convenience of your home or small office . The IX-1 offers a wide range of standard features, innovative apps, and a detachable 10 lb. scale.
The iX-1 also meets the latest Intelligent Mail® Indicia (IMI) and Dimensional Weighing (DIM) USPS® requirements.
Click below to Launch guided installation.
Click below to download PDF.
You can add funds to your Mailing System at any time by complete the steps listed below.
The Mailing System then connects to the Postal Services and validates the operation.
To add funds to the PSD:
From the home screen:
Press | Press |
The Funds Menu is displayed.
Select ADD FUNDS.
The Add Funds screen is displayed.
If the system asks for a PIN code, enter the code using the keypad and press [OK].
Enter the amount of postage to add using the keypad (use C to clear a digit).
Press [OK] to start the connection to the Postal Server.
If the funding process is successful, the system displays a successful message.
If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.
In the case of a communication error, the amount previously entered cannot be changed. Check connection settings.Power supply must be plugged in to move the ink cartridge to the ‘replacement’ position.
To change the Ink cartridge logged as User:
As a user:
Press |
The cartridge moves to the ‘replacement’ position, and the following message is displayed:
Open the cover, by pulling it towards you from the top left.
Pull on the left side of the blue lever, to unlock the cartridge.
Pull the cartridge towards you to disengage it.
Remove the protective strips from the new ink cartridge.
Insert the new ink cartridge, and then push it forward until it stops.
Put the blue lever back into place.
Close the cover.
Press [OK] to validate.
Each ink cartridge contains two print heads. If after cleaning the print heads, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink … It is time to replace the ink cartridge.
To clean the print heads automatically (as a User):
As a user:
Press |
The cleaning starts automatically.
If automatic cleaning is not sufficient, you can clean the printing head manually.
To clean the printing head manually:
Open the cover.
Remove the ink cartridge (See How to Change the Ink Cartridge).
Clean the head with a soft damp cloth.
Put the cartridge back in place.
Close the cover.
To unlock the PSD and manually connect to the Postal Server:
From the home screen:
Press | Press |
The Funds Menu is displayed.
Select POSTAL INSPECTION.
The system asks for confirmation.
Press [OK] to connect to the Postal Server.
A message to confirm audit transaction request is displayed.
Press [OK] to validate.
If the audit is successful, the system displays a successful message.
If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
Manual calls allow you to connect to the Online Server in order to retrieve new information (update postal rates, slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, etc.).
You will be instructed to use this function when rates change if you do not have a rate protection agreement.You can trigger a call to the Online Services server from the user menu as well as from the supervisor menu.
To trigger a generic call (as a User):
As a user:
Press |
The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.).
Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale).
Envelopes:
Click below to download PDF.
and select the path: 
and select the path: 
or
and select the path: My Funds
and select the path: 
or
and select the path: My Funds
or
and select the path: 
and select the path:
or
and select the path: My Funds